General FAQ
Everything You Need to Know 🤓
1) What timeframes and financial assets can Easy Trade be used for?
Easy Trade can be used for analyzing market trends and generating trading signals across any financial asset, including Equities, Futures, Crypto, Forex, and Commodities. Our tool is designed to be versatile and can be used on any timeframe from 1D to 1min, making it suitable for both longer-term and shorter-term trading strategies. While we recommend trading within the 1D to 1min timeframe, but using higher timeframes like 1W can provide traders with a broader market perspective for analyzing trends and making informed decisions.
2) How long do I have to wait until my indicators get activated for use?
Once you purchase one of our indicators, we strive to activate your account as quickly as possible. However, please note that our premium indicators require a manual activation process, as invite-only scripts require your TradingView username. This process may take up to 24 business hours to complete, but we will do our best to activate your account as soon as possible. Once the indicator is activated, you will find it in the "Invite-Only Scripts" section on TradingView and it's ready to use. Additionally, upon activation, we will send you detailed instructions on how to use the trading solutions you have purchased. These instructions will serve as your manual, guiding you in making the most out of our trading tools. We appreciate your patience and understanding.
3) What is the minimum subscription period for our single trading indicators or for the full suite subscription?
The minimum subscription period for our services is one month.
4) What is a full suite subscription?
A "Full Suite Subscription" refers to a subscription package that provides access to all our premium indicators. Instead of subscribing to each indicator individually, this option allows subscribers to access Easy Trade Pro, along with access to all current and future premium indicators. Additionally, subscribers will also benefit from premium assistance.
5) Where do we publish our indicators?
We publish our indicators from two different TradingView accounts. The accounts where you can find our indicators are:
6) How can I cancel my subscription?
You can easily cancel your subscription at any time through your client portal. After cancellation, your subscription will not be renewed for the next billing cycle. Please note that cancellation does not immediately terminate access to our solutions. You will continue to have access until the end of your current paid period, ensuring you receive the services you've paid for. We believe in fair and transparent practices and want you to make the most of our solutions. If you encounter any issues or have further questions, feel free to contact our support team.
7) Do we offer refunds for our indicators or strategies?
At Trading Paradise, we strive to provide you with the highest quality indicators and strategies to help you succeed in the markets. We believe in the effectiveness of our products and stand behind their quality.
Due to the nature of our business and the digital aspect of our products, we maintain a strict no-refund policy outside the 15-day window. Additionally, participation in the 1:1 onboarding call is required to be eligible for a refund.
If you have any other inquiries or questions, please do not hesitate to contact us at hello@tradingparadise.io
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